On this page we bundle the most important help for camera connection, recorder setting, app sharing, notifications, storage and Ajax alarm maintenance. Use the topics below as a starting point. If you don't get any answers, please send your product name, photo of the situation, or order number along with it. Then we can look more closely.
First installation
Mobile app
Doorbell & intercom
Storage & maintenance
Dahua and Hikvision: PTZ and detection
Camera and recorder from different brands
Investigating connection problems
Restarting and recovery after power outage
Missing camera sound
Cleaning and checking the camera
Camera without fixed connection or network power
Pre-assess camera and installation
Mounting dome, bullet and turret
Install PTZ and broad overview
Stuttering and delayed camera footage
Moisture in the camera housing
Connect the camera to the network and the NAS
Separate power and emergency power
Device software maintained
Night vision and switching
Watch and play camera footage
Cameras after network changes
Camera access and incident images
Special assembly and facade maintenance
Confirm camera on the correct surface
Dahua image technology and installation
Hikvision image technology and settings
Investigate image quality
Installing cameras
Set up NVR recording
NVR storage and data retention
Connect and move the recorder
PoE and camera power
Setting up camera networks
Camera cabling and connections
Video phone, intercom and access control
- Connect intercom to existing wiring
- Choose two-wire or IP video phone
- Video phone: check power supply and call transformer
- Connecting the door opener relay to an intercom
- Set up intercom app and privacy
- Intercom for a homeowners' association with a name list
- Replace porch intercom without surprises
- Intercom for company or practice
- Intercom in case of power outage and emergency opening
- Intercom camera: viewing angle at the front door
- Video phone screen: the best place in the house
- Connect doorbell to existing transformer
- Intercom with multiple indoor posts
- Choose weatherproof outdoor post for intercom
- Manage access rights in an intercom
- Set up intercom notifications on the phone
- One indoor post of the intercom does not work
- Resolve intercom sound with ringing
- Deliver intercom: test and user manual
- Intercom maintained and checked annually
Dahua recorder, app and camera management
- Set up Dahua DMSS notifications
- Safely activate Dahua NVR
- Set Dahua recording schedule per camera
- Set up Dahua privacy mask
- Adjust Dahua AI detection
- Set Dahua PTZ presets and patrol
- Dahua cameras: Calculate PoE budget
- Add Dahua camera to NVR
- Plan Dahua firmware update
- Manage Dahua passwords and users
- Find Dahua recording and export it
- Check Dahua NVR disk status
- Dahua user roles and access
- Check Dahua time and daylight saving time
- Dahua P2P status and app accessibility
- Evaluate Dahua night vision and reflections
- Investigate Dahua image delay
- Using Dahua alarmingang and -outgang
- Take over and document Dahua system
- Dahua cameras recover after router switch
Hikvision recorder, app and camera management
- Manage Hik-Connect account and verification code
- Initialize Hikvision NVR
- Add Hikvision camera to NVR
- Set up Hikvision recording plan
- Hikvision AcuSense calibration
- Hikvision privacy mask and viewing angle
- Using Hikvision PTZ presets
- Hikvision PoE budget control
- Planning Hikvision firmware update
- Hikvision password and recovery management
- Check Hikvision live image remotely
- Set up Hikvision user roles
- Hikvision hard disk and recording health
- Check Hikvision time synchronization
- Hikvision night vision and light balance
- Hikvision channel names and NVR overview
- Hikvision camera via external PoE switch
- Reset Hikvision camera without data loss
- Take over Hikvision system and zero measurement
- Hikvision cameras recover after router switch
Recorder, storage and camera network
- Calculate NVR storage capacity
- Choose a hard disk for an NVR
- Install NVR in the electrical panel or technical room
- Evaluate PoE cable distance for camera
- Choose PoE switch for camera system
- Use PoE injector for one camera
- NVR and cameras during power outage
- Choose UPS for a camera system
- Set up Camera-VLAN
- Camera network bridge between buildings
- Cameras via fiber optic to a remote location
- Expanding cameras to a second building
- NVR recording backup and export policy
- Choose NVR recording quality and bitrate
- Set up IP address plan for cameras
- ONVIF compatibility with a camera system
- Evaluate NVR audio recording and privacy
- Choose between motion recording or continuous recording
- Replace NVR and migrate cameras
- Testing camera cabling after a renovation
Camera maintenance, privacy and tracking
- Camera system maintenance: practical checklist
- Cleaning camera lenses without damage
- Check the camera for moisture and condensation
- Investigate camera footage in the night
- Slowly investigate camera footage step by step
- Camera offline: investigating the problem
- NVR does not record: investigating the problem
- Choose storage period for cloud storage
- Manage access and roles for cloud storage
- Create an action plan for monitoring the reporting room
- Test alarm camera connection
- Manage contact persons for the reporting room
- Set up a temporary camera on a construction site
- Move the camera and adjust it again
- Evaluate cameras and GDPR on the workplace
- Check camera and privacy at a house
- Exporting and documenting incident images
- Document and keep track of the camera system
- Annual camera system inspection
- Perform health check on camera system
Choose, place and manage camera
- Choose and install a fisheye camera
- Choose and set up camera with audio
- Limit camera alerts during rain and insect activity
- Connecting Turbo HD and analog cameras
- Looking back at Hikvision recordings on a computer
- Camera security for store and public location
- Place camera at company entrance and premises
- pets and care
- buy and connect
- Install camera per housing type
- Install and manage Dahua camera system
- Install and manage Hikvision camera system
- storage and consumption
- assembly and adjustment
- installation and maintenance
- Connecting intercom to gate or multiple outdoor posts
- Video doorbell with existing bell and multiple users
- Intercom: investigating door opener and sound problems