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Frequently asked questions
What is included in installation at my property?
Our technician visits your property, mounts and wires the cameras, connects the NVR and sets up the app on your phone. We agree on a fixed price in advance.
Will the system work with my existing internet connection?
Yes. We use your existing router. If needed, we install extra UTP cabling or a PoE switch.
How long does installation take?
We normally install a set of two to four cameras in one morning. Larger systems can take a full day.
Which payment methods do you offer?
You can pay through Mollie with iDEAL/Wero, a payment card or a SEPA bank transfer. Subscriptions are then paid by SEPA direct debit.
What if I am not satisfied?
You can register standalone products for return within 14 days of receiving them; you pay the return shipping costs. If an installed system has already been fitted at your property, the right of withdrawal no longer applies to that installation.
Guides
Mobile app
Doorbell & intercom
Storage & maintenance
Dahua and Hikvision: PTZ and detection
Camera and recorder from different brands
Investigating connection problems
Restarting and recovery after power outage
Missing camera sound
Cleaning and checking the camera
Camera without fixed connection or network power
Pre-assess camera and installation
Mounting dome, bullet and turret
Install PTZ and broad overview
Stuttering and delayed camera footage
Moisture in the camera housing
Connect the camera to the network and the NAS
Separate power and emergency power
Device software maintained
Night vision and switching
Watch and play camera footage
Cameras after network changes
Camera access and incident images
Special assembly and facade maintenance
Confirm camera on the correct surface
Dahua image technology and installation
Hikvision image technology and settings
Investigate image quality
Installing cameras
Set up NVR recording
NVR storage and data retention
Connect and move the recorder
PoE and camera power
Setting up camera networks
Camera cabling and connections
Video phone, intercom and access control
Dahua recorder, app and camera management
Hikvision recorder, app and camera management
Recorder, storage and camera network
Camera maintenance, privacy and tracking
Choose, place and manage camera
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