Within 14 days
Within 14 days of receiving your products, you can:
- Withdraw from the purchase without giving a reason and return the product within the statutory period.
- Exchange a product. Contact us so we can confirm availability and any price difference.
Systems including installation
If you expressly asked us to begin installation or another service during the cooling-off period, you may owe a proportionate amount for work already done if you withdraw in time. The right to withdraw from a service ends only once it has been fully performed, provided you expressly agreed in advance and acknowledged that this right would then end. We assess the statutory consequences for the equipment separately.
Request a return
Use our returns portal to tell us which products you want to exchange or return and to download a shipping label.
Shipping instructions
- Use sturdy packaging, preferably the original packaging.
- Print your return registration and include it in the box.
- Ask for proof of postage and keep it.
- The customer pays return shipping costs.
Returns address
IP Camera Installatie Retour
Stekkenbergweg 3B
1105 AH Amsterdam
Refunds
We refund using the original payment method, or by bank transfer if that is not possible. Refunds usually arrive within five working days and no later than fourteen days, as stated in our terms and conditions.
Request a return
When requesting a return, include your first and last name, email address, order number, reason for returning, whether the product has been opened and any additional comments.
Reasons for a return
- Defective product
- Software issue
- Wrong product received
- Issue not resolved after support
Use the online withdrawal form or contact customer service. You do not have to give a reason.