Where the function is intended for
The recorder can record locally while app usage is absent, or cameras can receive a different network address. The symptom indicates which route should be investigated.
A router switch can affect an existing camera installation, but resetting is rarely the first or most targeted step.

The recorder can record locally while app usage is absent, or cameras can receive a different network address. The symptom indicates which route should be investigated.
Check what exactly changed: internet connection, Wi-Fi name, router range, DHCP, or only external access. Compare NVR recording with local and mobile app usage.
Restore the network path and update documentation based on the new router settings. Keep fixed camera addresses and secure app pairing manageable instead of making separate exceptions.
Test all channels on the NVR, via internal network and via mobile internet. Check time, notifications and recording and note the new network data.
No. First investigate the address, recorder connection and external access.
The local recorder route can be intact while the app or internet route has been changed.