Reading the situation
A fragment is often missed because the channel name, time zone, recording plan, or user rights do not match the daily workflow. The client software and recorder can also display different roles.
advice
Looking back at Hikvision recordings on a computer
Viewing on a computer requires more than a working live connection. The user must have access to the correct channel, the correct period, and the recordings that the recorder has actually saved.
First evaluate
Start with a known test time and check the recorder clock, channel, and recording plan. Then check which account the computer is logged into and whether that account can be viewed and exported, separate from the live image.
The correct next step
Work with recognizable channel names and personal accounts. Choose the computer client that matches the specific recorder and management appointment, and do not change recorder settings just because one workspace does not display a fragment.
Check after the change
Find a recent test recording, play it through completely, and export only when the user is authorized to do so. Check the file on a second player and briefly record the chosen search steps for daily use.
Frequently asked questions
Why do I see live footage but not an earlier recording?
Live images and playing back recordings require the right to own, recording data and a correct time frame.
Can everyone who uses the app also export it?
That is not necessary. Export rights should be assigned separately to users who have that task.