Support portal

A support request by email can quickly get lost among other messages. Therefore, it's better to save your report in a place where everything stays together: what you reported, what we responded to, which photos are included, and which step is still open. Then you don't have to repeat your story if a colleague takes over. Immediately include the things we otherwise need to ask about: which camera or recorder it is, since when it has been working, and whether the problem is also present if you watch it at home on your own network instead of via the app on the way. A photo of the image or of the recorder often saves an entire email exchange. The more concrete the report, the sooner we can say whether it is an setting, a cable, or a defective part. It's handy to have: the camera or recorder model, when the system was installed, and what has changed since then on your network or in your home. With a wired system, video and power are transmitted via PoE over the same network cable, so also mention if the cabling, switch or internet subscription has been worked on. If you want to expand, let us know what is currently connected, and we can together see what fits.

We offer a 24-month warranty on what we deliver and install. If you submit a warranty claim, please keep your order details handy and briefly describe what is wrong; with an order number and a photo included, we will need to ask less frequently before we can assess what is needed. If you have cameras per month, this is a monthly subscription and not a one-time purchase. The current private and business subscription and installation prices are listed in the configurator. The term is 12 months, and after that, it can be cancelled monthly with a maximum of one month's notice period. Payments are made via direct debit based on a digital SEPA authorization through Mollie. If anything breaks during the contract, we will repair or replace the system. You can just as easily handle administrative questions with us as technical ones. Please report changes to your address, company name, or the number of cameras in writing, so that the amendment and our mounting remain together. Prefer to discuss it in person? Call on business days between 9:30 a.m. and 6:00 p.m. at 085 - 02 12 771.

Written reporting works best for everything that is not urgent: a camera that makes a lot of noise at night, a notification in the app that you can't bring home, a question about expanding or about a setting. You write it down calmly, we review it, and the entire exchange remains together. Calling is wiser as soon as something stops or as time plays a role. Think of a recorder that no longer records while something just happened, a system that doesn't come back after a power outage, or a question about a montage appointment that is today or tomorrow. We are available on weekdays from 09:30 to 18:00 at 085 - 02 12 771. On the phone we take steps together that cost a lot of time per message. If you are unsure, do both. Call for the speed and then briefly write down what was discussed. Then the appointment is set and the technician or colleague who takes it up later will see exactly what has already been tried.