Disruptions and settings
Only live view but no recording? Check date, storage status, schedule and event settings without unnecessarily deleting existing camera images.
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What is included
You see the camera live, but when you look back, the clip is missing. This could be due to the recording schedule, storage, date, or the chosen search filter. The live view only proves that there is a video stream at that moment. Therefore, check step by step whether new recordings are actually being written and where they are displayed.
First, choose the correct camera and date and check the recorder's clock. An incorrect time zone can display a clip at an unexpected time. If necessary, only remove the search filter, not the recordings. Check if your account has permissions to rewind and if you are searching in the correct storage source.
A disk may be missing, a fault reported, or not yet set up for the device. Note the status message. Initializing or formatting can remove existing images; do not do this as a general first solution. When recordings must be kept, we will first discuss export or retention and then any replacement or setup.
For continuous recording, the channel must be activated at the desired times. For event recording, both detection and recording action must be properly set up. A motion alert does not automatically mean that a fragment is also saved. We test the complete chain with a clear movement and then look for the result.
After a change, we check a new segment, including playback and export. Only a green disk status is insufficient proof that the correct channel is recording. In case of recurring errors, we evaluate log messages, storage health, and compatibility. When reporting a malfunction, indicate when you last saw a working recording.
Regional coverage
We also travel throughout the Netherlands for Investigation into missing camera recordings. Choose a city to see how we plan an installation there.
Clear answers
Live view and recording are different features. Check the search date, permissions, storage status and recording schedule to determine where it is missing.
Without knowing what is on the screen and why the error occurs, formatting can erase existing images; first, let the status and settings be evaluated.
Not necessary. Detection, recording action, and schedule must align with each other. Test this with a real event and then check whether the fragment plays.
